This privacy notice sets out how Crescent 21 uses and protects any information that you give Crescent 21 when you use this website. Crescent 21 is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Crescent 21 may change this notice from by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March, 2019
2. European Union General Data Protection Regulation (GDPR)
The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy. The key articles of the GDPR, as well as information on its business impact, can be found on the dedicated site by clicking here (opens in new window). The GPPR becomes law in Europe on the 25th May, 2018 The GDPR is laid out in 11 Chapters, the relevant ones to you are :-
- Chapter 2 – Principles (Articles 5-9)
- Chapter 3 – Your Rights (Rights of the Data Subject) (Articles 12-23)
Note that third party services that we integrate to (Constant Contact, PayPal, Stripe) may directly provide GDPR opt-in details on forms that the embed on our website when collecting information that they need. You should check their Policies and Conditions where these appear before providing the information to them.
GDPR Chapter 2: Principles
This chapter covers some basic things about the GDPR that you should know and that we need to adhere to.
2.1. Scope (GDPR Article 3)
The GDPR covers the protection of EU citizens regardless of where this data is stored or processed, Even a website on the other side of the planet, if it is intending to process data for EU citizens, must conform to the GDPR regulations.
2.2. Principles (GDPR Article 5)
In protecting EU citizens data the GDPR looks to the following principles regarding your data :- “Data is specified, explicit and legitimate” – (Art 5.1). When we ask you for your data we are required to tell you what it is for in terms that specify exactly what it is we need, why we need it and that when we explain this it is written out in clear and understandable terms. No legal gobbleddy-gook here. The 5 main principles the GDPR adds are as follows (all from Art 5.1 unless otherwise noted):
- Data Minimisation
- the data we ask you to provide us should only be relevant to what we need it for
- the data is to be “accurate”. For example, if you change your address, you move home, and you tell us this then we are required by law to update our records where we have them to reflect this change
- Storage Limitation
- your data should be with us for no longer than is necessary for us to process it. We are no longer allowed to maintain your records indefinitely (unless we are required to do so by State law). This is a risk limitation strategy introduced to protect your data from potentially falling in to the wrong hands.
- Integrity and Confidentiality
- Any processing we do on your data must be of a lawful nature and we must prevent against “accidental loss, destruction or damage”. Your data is exactly that – your data! And as such we should treat it with the same respect as if we were dealing with you yourself.
- Accountability (Art 5.2)
- Essentially this means that we as an organisation need to be able to show that we have in place processes that adhere to the above earlier 4 principles.
2.3. Lawfulness of Processing (GDPR Article 6)
This article essentially lays out that we have to ask you for your consent to process your data, that the processes we’re going to out that data through is relevant to our activity of providing the services we have for you and that there’s a real need for the data collection in order for us to proceed.
2.5. Conditions for Consent (GDPR Article 7)
This is one of the more important articles that you should be aware of. There are 3 main parts to it as follows :-
- We are required to … “demonstrate that the data subject has consented to processing of his or her personal data” – (Art 7.1). So no more opt-out check boxes. You have to actively agree to us processing your data
- Any form we present to you requires to be … “clearly distinguishable from the other matters, in an intelligible and easily accessible form, using clear and plain language” – (Art 7.2). This is pretty straight forward and any requests we ask of you should be too!
- This is the important one you should know about. You … “will have the right to withdraw his or her consent at any time. It will be as easy to withdraw as to give consent” – (Art 7.3). So the red emphasis is ours but we’re sure you’ll agree this is a big thing. Ever tried to cancel an online subscription or stop payment for a service you no longer want to receive and been thwarted by layers and layers of red tape? This should make all of that a whole lot easier to do.
2.6. Conditions Applicable to Child’s Consent (GDPR Article 8)
There are very specific GDPR rules governing data capture for children. At this point and going forward we’re not going to ask for any children data. As such this means that only adults, who can give their data willingly, will be allowed access to our site. You’ll see a checkbox asking you to confirm this on sign-up. The GDPR lays out that a child is “below the age of 16 years” – (Art 8.1). So you must be 16 years old or over to access our site.
2.7. Processing Special Categories (GDPR Article 9)
The “Special Categories” cover data which reveals any of the following (Art 9.1) :-
- racial or ethnic origin
- political opinions
- religious or philosophical beliefs
- trade union membership
- genetic or biometric data concerning health
- details of sex life or sexual orientation
We must have your consent before acquiring any of the above types of data. There’s exceptions to this but essentially we won’t be asking you for any of the above anyway. If someone does ask you for any of the above we suggest you ask them “Why?”.
3. What We Collect
We may collect the following information:
- name and other registration details (id, password etc)
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
4. What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
7. Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question
8. Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us by clicking here
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us by clicking here If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible by clicking here. We will promptly correct any information found to be incorrect.
9. European Union General Data Protection Regulation (GDPR)
The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy. The key articles of the GDPR, as well as information on its business impact, can be found on the dedicated site by clicking here (opens in new window) The GPPR became law in Europe on the 25th May, 2018